Privacy

What we keep:

• Your questions and our answers
• The serial number and model of the unit you asked about
• Your account
• Any feedback you give on an answer
• Whether a warranty claim followed

When you ask a question in the product support chat, we save the conversation.

Why we keep it: to provide support, to handle warranty claims, and to find product problems early.

How long we keep it: the full chat is kept for 24 months. After that, a coded summary of each chat, without names or contact details, is kept longer by our quality-analytics provider to find product problems over the product's life.

To ask for your chat history to be deleted, contact [privacy contact to be provided by the customer].